Do you ship worldwide?

Yes! We ship to most countries from South Africa. Please note that various import duties and taxes can be charged on international parcels upon entering different countries. We have no control over these taxes and duties that may be incurred.

How much does shipping cost?

Shipping costs are calculated at checkout and depend on your delivery address and weight of your parcel. International customers: please note that various import duties and taxes can be charged on international parcels upon entering different countries. We have no control over these taxes and duties that may be incurred.

All South African orders are delivered by MyCourier and Pargo and costs are calculated at checkout and depend on the delivery address and weight of the parcel. 

When will I receive my order?

When you place an order on our website, you will receive a confirmation email with a list of all the items you ordered. Once your order is ready to be shipped (this takes about 2-5 business days), you will receive a text or email from the courier with your tracking number.

For South African orders: Your parcel will be delivered by MyCourier and delivery takes about a day or two depending on the delivery address you provided when placing your order. If you select Pargo at checkout, your parcel will be delivered to the Pargo pick up point you selected at checkout.

For international orders: Your order will be delivered by DHL, Fedex, UPS (depending on which option you selected at checkout) and delivery takes about 7-21 business days depending on the address you provided when you placed your order and which delivery option you selected.

How do I track my order?

Once your order has been handed over to the courier, you will receive a tracking number via text or email with a link to track your parcel. If there is a problem with your delivery address or contact number, please contact us (hello@mushslime.com) or contact the courier directly.

For South African orders, track your parcel via the MyCourier  or Pargo website.

For international orders, track your parcel via the DHL, Fedex, UPS website.

What is your refund/return policy?

We do not offer returns or refunds for our products. All sales are final. Slime textures and fragrances are preferential and we therefore cannot refund items based on personal preferences either.

Always play with clean hands and on clean surfaces. Dirty hands and surfaces will cause mould to develop on your slimes. Slime can also arrive sticky or become sticky over time. Please read our online slime care sheet to learn more about taking care of slime.

Slime is strictly for people over the age of 8. Small hands usually struggle to handle slime. Do not play with slime if you are sensitive to fragrances, perfume or other household products like body lotion, borax powder or PVA glue. Discontinue use if any irritation occurs.

How do you make slime?

Our slime is made with non-toxic PVA clear glue, borax powder and/or body cream. Depending on the design of the slime, some may contain fragrance oils, essential oils, air dry clay, fake snow, paint, food colouring, glitter, foam beads, charms, sprinkles and more! Read the description of a product carefully before buying it, to know exactly what is in it. Slime is a therapeutic toy that anyone can enjoy. Do you want to make your own slime? We have LOADS of slime tutorials and fun videos on our YouTube channel, "Mush Slime".

How do I play with slime?

However you want! There are no rules. You can stretch it, poke it, make bubbles out of it, swirl it, squish it and so much more! It can also be used as a study companion to keep your hands busy while you focus on your work. Please note that we recommend our products for anyone ages 8 and up. Children younger than 8 tend to struggle with handling slime because their hands are small and hot. Always always make sure that you play with slime on clean surfaces and with SUPER clean hands to ensure the longevity of your slime. Read our online slime care sheet here.

What do you recommend?

If this is your first time buying slime (welcome!), I can recommend any of the slimes from our Cloud, Icing and DIY Clay Kit collections since these textures of slime are very easy to handle. If you're feeling a bit more adventurous, a good option is to try one of our slime kits where you get a box containing different textures of slime and you'll be able to experience different slimes all in one quick purchase.