FAQ

Can you ship out products at the moment?

Yes! All products will be made and handled in a sterile environment (like always). Orders currently take 3-5 business days to make before delivery. For international orders, certain COVID-19 restrictions remain in place and we may not be able to send your order until restrictions are lifted. Temporary additional transit time applies to most international deliveries. Express delivery will now take 1-2 business days longer. Please contact us (mushyslime@gmail.com) if you have any questions.

Visit SA's Department of Health portal for updates related to COVID-19: www.sacoronavirus.co.za.

Do you ship worldwide?

Yes! We ship to all countries from South Africa. All international parcels are delivered with DHL within 3-5 business days (SUPER quick!) after the fulfillment date of the order. Please note that various import duties and taxes can be charged on international parcels upon entering different countries. We have no control over these taxes and duties that may be incurred.

How much does shipping cost?

Shipping costs are calculated at checkout and depend on your delivery address and weight of your parcel. All international parcels are sent with DHL and delivery takes about 3-5 business days after the order has been fulfilled. They charge a flat shipping fee for any parcel up to 2kg. Please note that various import duties and taxes can be charged on international parcels upon entering different countries. We have no control over these taxes and duties that may be incurred.

All South African orders are delivered by MyCourier and costs are calculated at checkout and depend on the delivery address and weight of the parcel. Delivery costs range from about R66 to R109 (outlying areas might be charged slightly more).

When will I receive my order?

When you place an order on our website, you will receive a confirmation email with a list of all the items you ordered. Once your order is ready to be shipped (this takes 5 business days MAX), you will receive a text or email from the courier with your tracking number.

For South African orders: Your parcel will be delivered by MyCourier and delivery takes about a day or two depending on the delivery address you provided when placing your order.

For international orders: Your order will be delivered by DHL and delivery takes about 3-5 business days depending on the address you provided when you placed your order.

How do I track my order?

Once your order has been handed over to the courier, you will receive a tracking number via text or email with a link to track your parcel. If there is a problem with your delivery address or contact number, please contact us (mushyslime@gmail.com) or contact the courier directly.

For South African orders, track your parcel via the MyCourier website.

For international orders, track your parcel via the DHL website.

What is your refund/return policy?

We do not offer returns or refunds for our products. All sales are final. Slime textures and fragrances are preferential and we therefore cannot refund items based on personal preferences either.

Always play with clean hands and on clean surfaces. Dirty hands and surfaces will cause mould to develop on your slimes. Slime can also arrive sticky or become sticky over time. Please read our online slime care sheet to learn more about taking care of slime.

Slime is strictly for people over the age of 8. Small hands usually struggle to handle slime. Do not play with slime if you are sensitive to fragrances, perfume or other household products like body lotion, borax powder or PVA glue. Discontinue use if any irritation occurs.

How do you make slime?

Our slime is made with non-toxic PVA clear glue, borax powder and/or body cream. Depending on the design of the slime, some may contain fragrance oils, essential oils, air dry clay, fake snow, paint, food colouring, glitter, foam beads, charms, sprinkles and more! Read the description of a product carefully before buying it, to know exactly what is in it. Slime is a therapeutic toy that anyone can enjoy. Do you want to make your own slime? We have LOADS of slime tutorials and fun videos on our YouTube channel, "Mush Slime".

How do I play with slime?

Anyway you want! There are no rules. You can stretch it, poke it, make bubbles out of it, swirl it, squish it and so much more! It can also be used as a study companion to keep your hands busy while you focus on your work. Please note that we recommend our products for anyone ages 8 and up. Children younger than 8 tend to struggle with handling slime because their hands are small and hot. Always always make sure that you play with slime on clean surfaces and with SUPER clean hands to ensure the longevity of your slime. Read our online slime care sheet here.

What do you recommend?

If this is your first time buying slime (hehe welcome), I can recommend any of the slimes from our "Clay slime" and "Icing slime" collection since these two textures of slime are very easy to handle. If you're feeling a bit more adventurous, a good option is to try one of our slime kits where you get a box containing different textures of slime and you'll be able to experience different slimes all in one quick purchase.